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Frequently Asked Questions


The most commonly asked questions are answered below. Please read these policies carefully. If you still have questions, please ask them before ordering. You can call us at 888-808-8349.

In this era of free-shipping, no cost exchanges, 80% off sales etc. our policies may seem a bit strict. This is because we are not simply resellers who make a ton of margin on every single item we sell. We provide you with specialized high-end gear at extremely affordable prices (i.e very low margin). From the materials used and the effort put into production, you can tell that these are extremely high-cost items that retail for at least 2 or 3 times the price in other stores. We will always treat you fairly and pass on the savings to you. There is a reason why we are rated #1 for our customer service!

Cancellations

  • Custom orders can not be cancelled
  • Orders for gear that can not be returned (for example one piece suits), orders can not be cancelled once the size is confirmed (or if size confirmation is not required).
  • Orders for gear that can be returned (for example jackets), can be cancelled but will be subject to a 20% restocking fee if the cancellation takes place after 24 hours of placing the order. This is because we begin production the same day of the order.



Exchange

  • Custom orders can not be returned/exchanged
  • Once piece suits can’t be returned/exchanged.
  • Mens jackets and pants (standard size) can be exchanged for a different SIZE (only) if the request is made within 7 days of delivery.
  • You will be responsible for shipping (both ways) for the exchange item


Returns

  • Custom orders can not be returned/exchanged
  • Once piece suits can’t be returned/exchanged.
  • Mens jackets and pants (standard size) can be returned and are subject to a 20% restocking fee, plus a deduction of the shipping expenses. Returns are possible only within 7 (seven) days of delivery.

What other customizations are allowed (apart from sizing)?


For individual orders we do not allow the following:

  • design changes
  • deletion of logos
  • addition of pockets
  • customization of armor pockets to fit other brand armor pieces

We do allow (for an additional fee):

  • deletion of reflective stripes
  • deletion of pockets

Contact us if you have specific requirements.

What if a custom suit does not fit ?

If a custom sized suit does not fit correctly, then we will conduct a detailed review of the final suit measurements. If the suit is made to the specs provided, then Teiz can not be held responsible. If there is a mistake made by us, we will fully stand behind our service and provide a replacement suit.

For some of the dimensions, the actual suit will measure longer than the measurements provided. For example, an inseam measurement will be slightly longer than the provided measurement. We are only held responsible if it measures less than the provided measurement.

Please note that one piece suits are meant to be slightly baggy to accommodate a few layers of street clothing underneath.

Availability of Trial Size?

Trial sizes are only available for mens one piece suits. Trial sizes are only available withing USA. Shipping of trial sizes to Alaska and Hawaii is possible with an additional fee of $60 to cover the higher shipping costs.

Where are the suits manufactured?

Final stitching is done in Pakistan. Sas-Tec armor is imported from Germany. SuperFabric is imported from USA. YKK zippers are imported from Japan. Cordura and Exkin Air are imported from Korea.

 

Do you offer any discounts for <fill in the blank> ?

Our prices are already very reasonable hence we can not offer any discounts.

We do provide 5% off to repeat customers.

 

Do you sponsor trips/events?

No in 99% of the cases. Send us a detailed plan if you would like us to consider sponsoring your trip.

 

Will you have in booth in the upcoming < fill in the blank > show?

Nope. We are a 100% online store only.

 

Do you have retail location?

Nope. We are a 100% online store only.

 

Policies for Internation Orders?

All orders outside of U.S.A are considered International Orders (including Canada & Mexico). 

For products shipped internationally, please note that any manufacturer warranty is not valid; product tags, safety warnings or any other material may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

 

Still have questions? Send us a note!


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Email Us: sales@teizms.com | Call Us: (+1) 888-808-8349